At GOODMATES ("GOODMATES," "we," "our," or "us"), we are committed to protecting and respecting your privacy. This Privacy Policy explains what we collect, how we use your info, and who we might share it with when you visit our website, shop with us, or use our digital services (the "Services").
By using our Services, you agree to this Privacy Policy.
1. What We Collect
Here’s the type of info we might collect when you interact with our services.
a. Personal Info
This includes, but is not limited to:
· Name
· Phone number
· Shipping/delivery address
· Billing address
· Date of birth (if applicable)
· Account login details (if you have or create an account)
· Any preferences or things you save (like a
wishlist)
b. Order & Payment Info
When you order from us, we collect:
· What you buy from us and when
· Payment details, processed through secure third-party payment processors (we don’t store your full card info)
c. Device Info
When you access our services, we may automatically collect:
· Your IP address
· Your browser type
· Your device type
· What pages you visit on our site and the time spent
· Where you came from, or how you found us (like a link or search)
d. Location Info
If you let your device share your location, we might use that to improve your experience
e. Cookies & Tracking
We use cookies (small data files) to make the site work better and help with things like remembering your cart or showing you relevant offers. You can manage cookies through your browser settings.
2. Why We Collect Your Info
We use your info to:
· Process and send your orders
· Help you manage your account
· Answer your questions or support requests
· Send you order updates or special offers (if you say yes to that)
· Make our site better and more useful to you
· Follow the law and keep things secure
· Spot and stop fraud or suspicious activity
· Let you know about product updates or changes to this policy
3. Why We’re Allowed to Use It
In some cases, like in the EU or UK, we need to explain why we’re allowed to use your info. It could be:
· You’ve agreed to it
· We need it to complete your order
· The law says we have to
· It’s in our legitimate interest (like improving the website or preventing fraud)
4. Who We Share It With
We never sell your information. But we do share it with trusted partners who help us run our business, like:
· Shopify (who powers our store)
· Delivery and payment providers
· Marketing and advertising tools (like Google or Meta)
· Legal authorities, if we’re required to by law or in response to valid requests
· If we ever sell or restructure the business
· Other businesses that are part of the Fashion Biz group
All partners we work with must follow strict privacy rules. They can only use your info to help us, not for their own purposes.
5. Your Rights
Depending on where you live, you might have rights like:
· Seeing what information we have stored about you
· Asking us to fix or delete held information
· Asking us to stop using it for marketing
· Getting a copy of your info in a simple format
· Choosing someone to act on your behalf
· Making a complaint to a privacy regulator
To ask about any of these, just email us at info@goodmatesapparel.com
We might need to check your identity first.
6. Your Choices
Emails: You can unsubscribe at any time using the link in our emails
Text messages: If you are contacted via SMS for marketing purposes, there will always be instructions provided in the SMS message to opt out.
We may still send you important updates about orders, even if you’ve unsubscribed from marketing.
7. How Long We Keep Your Info
We keep your info as long as we need it to:
· Manage your account or complete your order
· Follow tax or legal rules
· Sort out any problems
We may also keep data that doesn’t personally identify you (like our website stats) to help improve our business.
8. How We Protect Your Info
We use technical and physical measures to help keep your information safe from misuse, loss, or unauthorised access. But no system is ever 100% secure, so we can’t guarantee complete protection. It’s also important that you keep your account details safe and don’t share them with anyone.
9. If Something Goes Wrong
If there’s a data breach that puts your privacy at risk, we’ll let you know as soon as possible and report it to the right authorities if required.
10. Sending Data Overseas
Sometimes, your info may be stored or processed in other countries (like Canada). We’ll always take steps to make sure it’s handled safely and legally.
11. Children
Some of our products are designed for children, but our website and Services are meant to be used by adults, like parents or guardians, not directly by children under 16.
We don’t knowingly collect personal information from anyone under 16. If you’re under 16, please don’t give us your details or use the site without a parent or guardian.
If you’re a parent or carer and believe a child has shared their information with us, please contact us, and we’ll delete it.
12. Do Not Track
Some browsers send a “Do Not Track” signal. Right now, our site doesn’t respond to these, but you can still control cookies and trackers through your browser settings.
13. Links to Other Sites
We sometimes link to other websites. We’re not responsible for their privacy practices, so we recommend reading their policies if you click away from our site.
14. Changes to This Policy
We might update this Privacy Policy now and then. We’ll always show the date of the latest version. If it’s a big change, we’ll let you know. Using our Services after the change means you accept the latest version.
15. Our Role in Handling Your Info
Sometimes we decide how your data is used - that makes us a "data controller." Other times, we might just process data for someone else - in that case, we’re a "data processor."
In both cases, we take your privacy seriously and adhere to this policy.
16. Getting in Touch
We’re here to help. You can reach us any time at: GOODMATES
Email:
info@goodmatesapparel.com
AU: 48 Bernera Rd, Prestons NSW 2170
NZ: 11 Hautu Drive, Wiri 2104
